“Choosing Civility” with Cecil County Public Library

On February 18th, Dr. Hamilton presented a workshop entitled “Cultural Competencies and Language” to ~100 Cecil County Public Library (CCPL) staff on Staff Day. The workshop encompassed the theme “Choose Civility” to align with CCPL’s Choose Civility Initiative.

This initiative is based on the book Choosing Civility: The Twenty-five Rules of Considerate Conduct by P.M. Forni. Dr. Hamilton aligned her presentation with 15 Principles of Civility being promoted by CCPL and surrounding libraries.

Content woman holding red heart on chest
Pretty woman in shirt holding big red heart on chest full of great feelings on gray background
  • Pay attention
  • Listen
  • Speak kindly
  • Assume the best
  • Respect others’ opinions
  • Respect other people’s time and space
  • Be inclusive
  • Acknowledge others
  • Accept and give praise
  • Apologize earnestly
  • Assert yourself
  • Take responsibility
  • Accept and give constructive criticism
  • Refrain from idle complaints
  • Be a considerate guest


About the workshop:

Library staff engage with the public in ways that educate, stimulate, and innovate.  However, cultural-linguistic differences between library staff and their customers may create missed opportunities for optimal service. This workshop explored the construct of “language variations” and its connection to identity, literacy, and communication and provided concrete strategies and recommendations library staff can implement when interacting with customers within their library environment to better serve the needs and interests of their culturally and linguistically diverse community.

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